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Issues? MyMSOffice has Money Back Guarantee

money back guarantee

Learn more about our 15 Day Money Back Guarantee

If you are not satisfied with the product or our services, we will refund you the full amount but allow us to help you out first. 

Our top priority is to help you get the software working, and this means that we will require some cooperation from you. We won't ask anything extravagant, or super time-consuming, like a system reinstall, but if you absolutely refuse to try anything, we won't be able to determine whether the problem can be fixed or not, and won't be able to issue a refund.

Simply have a chat with us, call our hotline number or email our sales department and explain the issue. Once we have reviewed the problem please allow our sales and technical team to solve the problem within 24 - 48 hours.

What's Covered?

  • If you're having problems with downloading, installation, and activation without resolution from our sales and technical team within 24 - 48 hours, then it is eligible for a refund. (Please see our Easy Refund Policy)

What's Not Covered?

  • If the customer has activated the software. Please take note: once you have activated the product we can no longer resell it in our store. 
  • Incompatibility issues, plugins and add-ons error.
  • Issues unrelated with the services we offer.
  • Wrong purchase. We strongly advise our customers to read the product descriptions carefully before purchasing.

You can also call our hotline number or email us for more questions or concerns:

Call Us: +1 647 247 0851

Email Us: sales@mymsoffice.net 

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